Aged 28 in 1987, launched an independent accessible van rental to help functionally limited individuals. Started with only two vans, now in 13 states, a couple of hundred vehicles, and thousands of customers for over 34 years. (Tammy Smith)

Dec 29, 2021

In this episode, I interview Tammy Smith, the President of Wheeler Accessible Van Rentals based in Phoenix, Arizona, USA. Wheelers Accessible Van Rental is an affiliate program that specializes in wheelchair-accessible van rentals in every city within the United States. They help by providing comfortable accessible transportation for functionally limited individuals.

Wheelers was born in 1987 after co-owners Tammy and her husband Ron Smith recognized the need for wheelchair-accessible rentals while operating a non-emergency ambulance service. They started in Glendale Arizona with only two vans, now in 13 states, a couple of hundred vehicles, and thousands of customers for over 34 years.

Tammy says, “Success for me is not just about the money but also having referrals from our satisfied and happy customers.” According to her, the most cost-effective way to get referrals is to leave customers with good and satisfying service.

This Cast Covers:

 

• Providing comfortable accessible transportation for functionally limited individuals.
• Having wheeler rental locations available in every city is the company’s mission.
• Finding new and innovative ways in making the world a more accessible place.
• Serving clients the best possible solution for your transportation challenges.
• Specializing specifically with the mobility impaired who use wheelchair scooters such as elderly, senior, paraplegics, and quadriplegics.
• Educating the population on the need for these individuals to have access to transportation designed for them in order to see and explore the world.
• Has been running the business for over 30 years with a hundred vehicles and thousands of customers.
• Learning the importance of good communication with clients to introduce the company’s name and product.
• Getting referrals from satisfied and happy customers.
• The importance of technology in the innovation of products and services.

 

 

Additional Resources:

• Wheelers Accessible Van Rentals 
• The Energy Bus By Jon Gordon
• The ONE Thing By Gary Keller

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Quotes: 

“Success for me is not just about the money but also having referrals from our satisfied and happy customers.” —Tammy Smith

“Good communication to your customers is the best and most cost-effective way to get your company's name out there.” —Tammy Smith

“Consistency in your customer service and consistency in your mission are habits that must be developed and maintained.” —Tammy Smith

“We just tried to do our one thing and do it as best as we can do it.” —Tammy Smith 

“We probably need to do the things we lack in doing and that would help build a better culture within the company.” —Tammy Smith

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Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0