Aged 22 in 1987, established a UK-based IT company, helping small to medium-sized businesses and firms by ensuring their IT is generating growth & success on a daily basis. Started by himself to around 20 FTEs for over 35 years. (Raja Pagadala)

Jan 23, 2022

In this episode, I interview Raja Pagadala, the Founder and the Managing Director at The Final Step, a UK-based IT company, helping businesses and firms upgrade their IT. The company ensures that its clients’ IT is generating growth and success on a daily basis. Raja loves helping professional services firms grow through the use of technology. The Final Step was established in 1987 when Raja was only 22 years old. He started and operated his business by himself, now working with the biggest businesses and companies as well as helping small businesses to grow. And from 1 FTE to around 20 for over 35 years. Raja has been witnessing the success of their clients and most of them still work with The Final Step.

Raja said that being honest with their clients makes their business reliable. Clients trust them so much to do a good job. “Be honest. If a client is telling you something that is patently incorrect, you don't have to agree with them,” he said. 

This Cast Covers:

• Helping small to medium-sized businesses with technology to achieve their business goals.
• Established in 1987, started by himself to around 20 FTEs now for over 35 years.
• Services include removing barriers to growth, improving productivity, solving IT problems, and protecting the business against the unexpected.
• Supporting professional services firms through better use of technology and extending security.
• Turning businesses around by transforming their IT capabilities.
• Helping clients to make an informed decision not to make the decision for them.
• Creating a service that provides the solution thus, the business exists to grow other businesses.
• The importance of looking for people with core values in the hiring process and their ability to learn is also needed.
• How being honest with your clients makes your business and company reliable.
• The importance of methodology in executing and adjusting business plans.

Additional Resources:

• The Final Step
• Mindset By Carol S. Dweck 
• Grit By Angela Duckworth

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Quotes:

“Be honest. If a client is telling you something that is patently incorrect, you don't have to agree with them.” —Raja Pagadala

“Accept feedback and do something about it.” —Raja Pagadala

“Do what you need to do, learn from the failures, and praise the effort, not the end result.” —Raja Pagadala

“Get into the habit of planning, executing, reviewing, and adjusting your plan.” —Raja Pagadala

“Go and find out what the demand is, adjust your offering and be consistent.” —Raja Pagadala

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Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0