Jul 30, 2024
In this episode of Grow a Small Business, host Troy
Trewin interviews Kate
Parker, Founder of Harrier Trail Running
Shares Her Impressive Journey and Secrets to Achieving Consistent
30% YoY Growth and a 97% NPS. Kate shares her experiences on
scaling, managing quality, and navigating leadership challenges.
She offers valuable insights into balancing work and life, and
strategies for successful business growth. Don’t miss this episode
for practical advice and inspiration.
Other Resources:
NPS. An easy way to measure if your customers love you in
21 minutes – use the Net Promoter Score (NPS). And it’s
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Troy delves into our guest's startup journey, their perception of
success, industry reconsideration, and the pivotal stress point
during business expansion. They discuss the joys of small business
growth, vital entrepreneurial habits, and strategies for team
building, encompassing wins, blunders, and invaluable advice.
And a snapshot of the final five Grow A Small Business
Questions:
What do you think is the
hardest thing in growing a small business?
According to Kate Parker, the hardest thing in growing a small
business is being confident in your choices. She highlights the
challenge of navigating numerous potential paths for growth and
making decisions with confidence in a rapidly evolving business
environment.
What's your favourite
business book that has helped you the most?
Kate Parker's favourite business books that have helped her the
most are "The Seven Habits of Highly Effective People" by Stephen
Covey and "How to Win Friends and Influence People" by Dale
Carnegie. She finds these old-school business classics to be major
inspirations for her.
Are there any great
podcasts or online learning resources you'd recommend to help grow
a small business?
Kate Parker recommends the Hammersley Brothers podcast for those in
e-commerce, as it provides valuable insights. She also values
funded courses for managerial and leadership development, which she
takes advantage of through UK government schemes.
What tool or resource
would you recommend to grow a small business?
Kate Parker recommends using Excel as a versatile tool for small
business growth. She finds it invaluable for tracking KPIs,
managing cash flows, and creating profit and loss statements,
making it a foundational resource for business management.
What advice would you give
yourself on day one of starting out in business?
Kate Parker advises herself on day one of starting out in business
to "be strong, keep the focus, and don't settle for less than you
expect." This guidance emphasises resilience, clarity, and
maintaining high standards.
Book a 20-minute Growth
Chat with Troy Trewin to see if you qualify for our upcoming
course. Don't miss out on this opportunity to take your small
business to new heights!
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small business owners discover our podcast and embark on their
business growth journey.
Quotable quotes from our special Grow A Small Business podcast guest:
Constantly improve your product; quality is key to retaining
customers – Kate Parker
Be clear about role expectations to avoid difficult
conversations later – Kate Parker
As a leader, be confident in your choices and stay true to your
vision – Kate Parker